07.28.24 17 min read

#018: Can your MP do this?

Is Email Protection needed for GxP?

The better question the QA folks should ask is: “Is robust Email Protection needed for data integrity?”. Even in today’s AI driven world, Email is the communication king where work and collaboration gets done. In other words, Email is a critical piece of the workflow. Many GxP apps use Email as a vehicle to send out notifications, reports, workflow triggers, etc..

Even if one argues that Email is not a Direct Impact system, they cannot justify classifying it as a No Impact System. If not directly, at a minimum Email touches most if not all GxP processes/systems.

At xLM, we understand the criticality of an Email system and its impact on Data Integrity as well Cyber Security. That’s why we have partnered with Mailprotector®, a SaaS-based B2B email security, compliance, and encryption platform that is cloud native.

We are proud to launch ContinuousMP which is delivered as a managed service that is only focused on Cyber Security while ensuring your data integrity compliance.

Benefits of ContinuousMP

- Email Continuity: Maintains email service during outages, ensuring uninterrupted communication and access to emails.
- Archiving and Compliance: Offers secure email archiving solutions that help meet your regulatory compliance requirements by preserving and managing email records.
- User-Friendly Integration: Easily integrates with Microsoft 365 and Google Workspace, providing seamless email security without disrupting your existing workflows.
- Message Analytics: Provides detailed analytics and reporting on email traffic and security events, helping us to monitor and manage your email security effectively.
- SafeSend Email Compliance: Helps prevent accidental data leaks by requiring your recipient confirmation for sensitive emails, adding an extra layer of security.

Key Features

ContinuousMP offers a range of email security solutions designed to protect your organization from various email-based threats, ensure compliance, and enhance email management capabilities.

ContinuousMP Options

Spam and Virus Protection

ContinuousMP offers robust spam and virus protection to safeguard your organization’s email communications from a wide range of threats. ContinuousMP employs advanced filtering algorithms to detect and block spam, phishing attempts, and other malicious emails.

These algorithms analyze various aspects of incoming emails, such as sender reputation, content, attachments, and links. It uses heuristic methods to identify and block suspicious email patterns that could indicate spam or phishing attacks, even if the specific threat is not yet in the known threat database.

Real-Time Threat Detection

ContinuousMP's Real-time Threat Detection is a critical feature designed to protect your organization from evolving email-based threats as they occur. This advanced capability ensures that incoming emails are thoroughly scanned and analyzed in real-time, providing immediate protection against spam, phishing, malware, and other malicious activities.

Email Encryption

ContinuousMP encrypts emails to protect sensitive information from being intercepted by unauthorized parties. It helps your organization comply with regulations such as HIPAA, GDPR, and other data protection laws by ensuring email content is securely transmitted.

ContinuousMP provides end-to-end encryption for emails, ensuring that messages are encrypted from the sender’s device to the recipient’s device. This prevents unauthorized access during transit. Users can easily send encrypted emails without requiring technical knowledge. Encryption can be triggered automatically based on policies or manually by the user.

Bracket Email Encryption

Bracket Email Encryption by ContinuousMP is a user-friendly and secure email encryption solution designed to protect sensitive information during transmission. This feature ensures that emails are encrypted end-to-end, providing privacy and security for both senders and recipients.

Bracket encrypts emails from the moment they leave the sender's device until they reach the recipient, ensuring that the content cannot be intercepted or read by unauthorized parties. Encrypted emails are stored securely, and only authorized recipients can decrypt and read them.

Email Filtering

Email filtering is designed to protect your users from unwanted and potentially harmful emails by analyzing and filtering inbound and outbound messages. This feature enhances email security and productivity by reducing spam, phishing attacks, and malware threats.

It continuously updates its spam definitions and filtering rules to adapt to new spam techniques and trends, maintaining high detection rates and reducing false positives.

Spam Filtering

Cloud Filter utilizes advanced filters to identify and block spam emails. These filters consider various aspects of an email, including sender reputation, keywords in the subject line and body, and the overall structure of the email. This helps keep your inbox free from promotional clutter and potentially deceptive marketing messages.

Virus and Malware Protection

ContinuousMP goes beyond just spam. Cloud Filter also scans emails for viruses and malware attached to them or embedded within links. This helps prevent you from accidentally downloading and executing malicious software that can harm your device or steal your data.

Support for Microsoft 365 & Google G-Suite Workspace

ContinuousMP offers comprehensive support for Microsoft 365 and Google G-Suite Workspace, enhancing email security and management for users of these popular platforms.

ContinuousMP provides automated tools and wizards help configure the service quickly, reducing the need for manual intervention and minimizing the potential for configuration errors. It provides a single, centralized dashboard for managing all aspects of email security, including policy settings, user management, and threat monitoring.

Integration with Enterprise Platforms

ContinuousMP provides API access to allow for custom integrations and automation of tasks, offering flexibility to tailor the solution to meet your specific needs.

It also supports SSO for easier access and management, enhancing security and user convenience by allowing your users to log in with their existing credentials.

Email Continuity

Email Continuity ensures that your users have uninterrupted access to their email communications, even during service outages or disruptions. This feature is vital for maintaining business operations and productivity.

Email Continuity provides affordable, 24/7 webmail access to a copy of your last 30 days of email. Users can continue to send, receive, and access emails without interruption, even if their primary email server goes down.

Archiving and Compliance

Archiving and Compliance offers comprehensive solutions for securely storing and managing your email communications to meet regulatory and organizational requirements. Automatically archives all emails in a secure, tamper-proof environment, ensuring the preservation of communications in their original state.

It helps your organization comply with regulations such as GDPR, HIPAA, FINRA, and others by maintaining detailed and compliant email records. It enables quick and efficient retrieval of emails for legal discovery processes, audits, or internal investigations, with advanced search capabilities across archived emails.

It ensures the authenticity and integrity of archived emails through encryption and other security measures, preventing unauthorized access or modifications.

Message Analytics

Message Analytics is a feature designed to provide detailed insights into email activity and security. This tool helps our administrators monitor and analyze email traffic, detect potential threats, and ensure compliance with organizational policies.

Message Analytics offers in-depth reports on email traffic, including the number of sent and received emails, blocked spam, detected viruses, and other security threats.

SafeSend Email Compliance

SafeSend in ContinuousMP is a compliance-focused feature designed to enhance the security and integrity of email communications. It ensures that sensitive information is handled appropriately, helping your organization meet regulatory requirements and protect their data from unauthorized access.

Recipient Confirmation

Recipient Confirmation is a key feature designed to enhance email security and prevent accidental data leaks. By requiring users to verify the recipients of their emails before sending, this feature ensures that sensitive information is not inadvertently sent to unintended or unauthorized recipients.

The system highlights email addresses that belong to domains outside the organization. This alert prompts users to be extra cautious when sending sensitive information to external parties.

Shield

Shield is noise-cancelling headphones for your inbox

Protect Your Email with AI and Adaptive Learning

Make an email earn its way into your inbox. Rather than assuming all emails are good, we utilize a zero-trust approach to stop all threats and noise by default. User feedback continually trains underlying AI models to bring you the most personalized, secure filtering available.

Advanced Security Features

Shield is an advanced security feature designed to provide robust protection against sophisticated email threats. It focuses on safeguarding your organization's email system from various types of malicious attacks.

Shield offers comprehensive protection against advanced email threats such as phishing, spear-phishing, malware, ransomware, and zero-day attacks. It uses a combination of heuristics, machine learning, and behavioral analysis to detect and block threats before they reach the inbox.

Shield continuously monitors incoming emails in real-time, providing instant detection and mitigation of threats. It ensures that suspicious emails are intercepted and quarantined immediately, reducing the risk of compromise.

Suspicious emails are placed in quarantine, where administrators and users can review and take appropriate actions. This ensures that legitimate emails are not mistakenly blocked, and potential threats are contained and analyzed.

Shield, a security feature, actively scans URLs and attachments in emails to identify malicious content. Here’s how it works:

URL Scanning: When an email contains a URL (web link), Shield follows it to its final destination. It then assesses whether the link leads to a phishing site or a potentially harmful download.
Attachment Inspection: Shield thoroughly examines email attachments. It looks for hidden threats, such as malware or viruses, ensuring that users don’t inadvertently open dangerous files.

Keep Your Main Email Private with Disposable Burner Addresses

Not everyone deserves your real address. Ever hesitate to use your email to sign up for an event or offer? That’s because most of the time, once you do that, your email will be sold and shared to every marketing and sales team in your industry.

Now you can easily create burner email addresses and protect your real one. Burners can be set to expire or designated to trust or silence messages to that address however you prefer.

Goodbye Spy Trackers

Stops creepy pixel trackers hiding in your email. Simply opening an email can tell the sender a lot about you. What kind of phone or computer you use, when you read email, how often you read their email, even your general physical location by looking at your IP address.

This is an invasion of privacy at a minimum, but in a worst-case-scenario this can reveal critical information about how you use email to bad actors, making you more vulnerable to attack.

Shield blocks email spy trackers so senders can no longer look over your shoulder and see what you’re doing with their emails.

Lock Sensitive Email Right in Your Inbox

Get ahead of data loss, reputational damage, and compliance concerns. The sensitive data in your mailbox deserves an extra level of protection. When you lock these messages, their content is protected in your mailbox.

Messages can only be unlocked using multi-factor authentication, so your messages are secure even if your email account is compromised.

Bundle Less Important Email for Later

Some email can wait. Protect your attention throughout the day by holding unimportant emails in bundles. You set the schedule for your bundles to be delivered to your inbox at the times that work for you. They’re always nearby in a folder in your mailbox if you ever need to jump in and find something.

Plus, your Bundles folder is located conveniently in your mail client. If you want to interact with the original email, it’s already there where you normally read your email.

AI-Generated Summaries Save You Time

Thanks to Bundler’s helpful AI-Generated message summaries, you can quickly read through your less important email with less distraction. Plus, every message can be clicked to open the original safely right in the browser.

ContinuousMP - Delivered as a Managed Service

In every service we offer, the software app is continuously qualified. Also the customer's instance is continuously validated. In each run, 100% regression is performed. In the case of ContinuousPdM, test data will be introduced continuously to validate the model’s output.

Conclusion

Don't Let Email Threats Disrupt Your Critical GxP Processes

The world of GxP compliance is complex, and ensuring data integrity is paramount. Traditional email systems leave critical vulnerabilities, but ContinuousMP is here to bridge the gap.

ContinuousMP offers a robust suite of features designed specifically for the needs of life science organizations. From industry-leading spam and virus protection to advanced real-time threat detection and encryption, ContinuousMP safeguards your data and ensures uninterrupted communication.